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Defects Management
Defects Manager Testimonials
"This system has transformed the way in which the group manages defects, making it a much more tangible process. The fact that all scheme defect information is now held in one easily accessible location enables us to extract the data into meaningful reports to assist with scheme outturn reviews and to spot emerging trends which, in turn, will inform amendments to our design brief. Furthermore, we are able to capture contractors' actual performance, rather than relying on anecdotal evidence, in relation to defects, which subsequently assists with future selection processes."
DOREEN WRIGHT
Director of Development (Programme & Quality)
A2Dominion Group
"Previously we had no single database for recording defects and we relied on a manual system of faxing or emailing defects across to contractors. Updates from contractors were handled in a fairly arbitrary fashion with information stored in individuals' in-boxes rather than disseminated across the team. This led to frustrations both internally and for clients seeking progress reports on their repairs. The introduction of Defects Manager has ensured that all defects are logged centrally as are any subsequent updates by the A2D defect team, the contractor or the EA. Communication between the parties is much more fluid culminating in an improved service to tenants"
ATASHA GOODENOUGH
Quality & Procurement Manager
A2Dominion Group
"BluTek Defects Manager is the first system I have used for monitoring and addressing defects. I have found it very user friendly and was able to use it with no need to read up instructions. It helps me and my client monitor and deal with defects with greater speed and efficiency. I particularly like the feature which allows me to email key people so they can action things without needing to log into the system."
SURI PATEL
Defect Manager User
Barratt Homes